From my many years in the service industry I’ve experienced many different training programs and ideas, and I feel I’m a position where I can share some on my lessons learned on getting the most out of your company’s training.
I’ve written before on what is the ideal frequency for training sessions for a company to run but it’s so important for you to try different schedules instead of just using the same one just because it’s what you’ve always done.
You really have nothing to lose in experimenting between holding one weekly training session and two, because the results you discover for something you didn’t think was relevant may prove to be what’s genuinely best for business.
I also find having- where possible- a dedicated training room to be beneficial for training.
It doesn’t have to be anything elaborate but a specific location on your site to be your training hub does show how seriously you’re taking training.
If you’re saying “training doesn’t need its own office,” then it may be that mentality that could be holding your business back!
Training is vital for a business and just like you may have separate offices for accounts, call teams and management for example, so too you should have one for something that’s designed to increase your sales and long-term success.
It’s also recommended for training to be done specific to each staff department.
Most of the service industry companies I know tend to train all sales and service technicians together, however this is something I personally avoid.
What I’ve learned is training has to be very specific to whatever type of technician (or staff member for that matter), as they’re going to have different needs and training methods required.
You can’t have a “one size fits all” mentality for training if you’re wanting to get the best return on the money and time you’re investing into it.
If you feel like your business can’t find the time to dedicate to weekly training, then make the time!
Training is something you need to put serious consideration into as you’re otherwise doing everyone involved with it a disservice, which considering how vital service is to reach our goals, tells you exactly why this is so.
Training should consistently be reviewed and adjusted to get the best results, so take the time to look at your system and see if there are any areas you can investigate today to help strengthen your business for tomorrow.