Is there something to gain from negative feedback? According to celebrity chef Gordon Ramsay and a group of business owners from across the country, the answer is yes.
While many of the reviews on Yelp are positive or three stars or higher, even the best businesses can get hit with negative reviews. The reason is simple: It’s impossible to please everyone 100% of the time. Hear how these business owners use negative reviews to improve their business and get even more customers.