Description Price Shipping

Tec Daddy’s Service Technician Survival School on DVD 12-easy payments plan

Discs 1 & 2 shipped immediately, then one disc per month for 11 months.

$100.00
per month
$6.95
per month
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Tec Daddy’s Service Technician Survival School on DVD  single-payment plan

Receive all 13 discs in one single shipment

$1200.00 $11.95 Add To Cart

The Power of Positive Pricing

Free 30-day membership to Service Roundtable with purchase.

$49.95 $6.95 Add To Cart

Over-The-Top HVAC Sales on audio CD

$49.90 $6.95 Add To Cart

Quantifying Quality for HVAC Sales on audio CD

$49.90 $6.95 Add To Cart

Slacker’s Guide To HVAC Sales on audio CD

$199.00 $11.95 Add To Cart

HVAC Sales Mini Combo Pack:

Includes both “Over-The-Top HVAC Sales” and “Quantifying Quality” CD’s

59.90 $6.95 Add To Cart

HVAC Sales Full Combo Pack:

Includes “Over-The-Top HVAC Sales,” “Quantifying Quality,” and “Slacker’s Guide”

$558.90 $229.00 $11.95 Add To Cart

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who-answers-the-phoneThe person who responds to telephone inquiries for service and free estimates has one of the most important positions in a service company.

This person is the front-line representative of your company.

This is also the person who helps you make the most of your advertising dollars.

Answering a service contractor’s telephone is a sales position that requires as much sales skill as any other position in the company.

This series will teach your existing staff how to book more service calls that are of a higher quality.

If you’ve got the wrong person in that position, this series will teach you how to find and train the right person.

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Includes Two Audio CD’s And A CD-ROM

Manager Audio CD:

  • Introduction
  • Higher Quality Service Calls
  • Who Answers the Phone?
  • Recruiting a CSR
  • Who to hire
  • Where to Look
  • The Interview Process
  • New CSR Training Program

CSR Audio CD:

  • How to sell service
  • Set the stage
  • How much is a service call?
  • Overcoming Objections
  • No Prices Over the Phone!
  • The Dispatch Fee.

CD-ROM:

  • Manager’s Manual
  • CSR Manual.

Introductory Special: $99

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